Privacy Policy

Privacy Policy RPM 3D

https://www.rpm3d.nl

About our Privacy Policy

RPM 3D cares greatly about your privacy. We only process data that we need for (the improvement of) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services accessible through it from RPM 3D. The effective date for the validity of these terms is 16/10/2024, and with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data we collect about you, what it is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data from misuse, and what rights you have concerning the personal data you provide to us.

If you have any questions about our privacy policy, you can contact our privacy officer. You can find the contact details at the end of our privacy policy.

About Data Processing

Below you can read how we process your data, where we store it (or have it stored), what security measures we use, and who has access to the data.

E-commerce Software

MyOnlineStore

Our web shop is developed with software from MyOnlineStore. Personal data that you provide to us for our services is shared with this party. MyOnlineStore has access to your data to offer us (technical) support, but they will never use your data for any other purpose. MyOnlineStore is obligated to take appropriate security measures under the agreement we have with them. MyOnlineStore uses cookies to collect technical information about your use of the software, but no personal data is collected and/or stored.

Web Hosting

Hostingdiscounter

We use web hosting and email services from Hostingdiscounter. Hostingdiscounter processes personal data on our behalf and does not use your data for its purposes. However, this party may collect metadata about the use of the services. This is not personal data. Hostingdiscounter has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Hostingdiscounter is obligated to confidentiality under the agreement.

Email and Mailing Lists

MailChimp

We send our email newsletters using MailChimp. MailChimp will never use your name and email address for its purposes. At the bottom of every email sent automatically through our website, you will see an 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies to track whether emails are opened and read. MailChimp reserves the right to use your data to improve its services and share information with third parties for this purpose.

Hostingdiscounter

We use Hostingdiscounter's services for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data. Hostingdiscounter has no access to our mailbox, and we handle all our email traffic confidentially.

Payment Processors

Mollie

For processing (part of) the payments in our web shop, we use Mollie's platform. Mollie processes your name, address, and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to improve its services and to share (anonymized) data with third parties in this context. All the guarantees mentioned above regarding the protection of your personal data are also applicable to Mollie's services that involve third parties. Mollie will not store your data longer than legally permitted.

Reviews

WebwinkelKeur

We collect reviews through WebwinkelKeur. If you leave a review via WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this information with us so we can link the review to your order. In some cases, WebwinkelKeur may contact you for clarification on your review. If we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They will only use this information to invite you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to hire third parties to provide its services. We have given WebwinkelKeur permission to do so. All the guarantees mentioned above regarding the protection of your personal data also apply to WebwinkelKeur's services that involve third parties.

Shipping and Logistics

PostNL

If you place an order with us, it is our responsibility to deliver your package to you. We use PostNL's services to handle deliveries. It is necessary for us to share your name, address, and residence information with PostNL. PostNL only uses this data to fulfill the agreement. If PostNL uses subcontractors, PostNL will also make your data available to these parties.

DHL

If you place an order with us, it is our responsibility to deliver your package to you. We use DHL's services to handle deliveries. It is necessary for us to share your name, address, and residence information with DHL. DHL only uses this data to fulfill the agreement. If DHL uses subcontractors, DHL will also make your data available to these parties.

Invoicing and Accounting

e-boekhouden

We use the services of e-boekhouden to keep our administration and accounting in order. We share your name, address, and residence details and details regarding your order. These details are used to administer sales invoices. Your personal data is sent and stored securely. e-boekhouden is obligated to confidentiality and will treat your data confidentially. e-boekhouden will not use your personal data for any purpose other than those described above.

External Sales Channels

Data Processing Purpose

We only use your data to provide our services. This means that the purpose of processing always directly relates to the order you place. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you later - other than at your request - we will explicitly ask for your permission.

Automatically Collected Data

Data automatically collected by our website is processed to improve our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.

Cooperation in Tax and Criminal Investigations

In some cases, RPM 3D may be legally obligated to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose it within the limits allowed by law.

Retention Periods

We retain your data as long as you are our client. This means we keep your client profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also treat it as a forget request. This also means we will not retain your data for more than two years after the last contact or transaction unless a legal justification applies. Based on applicable administrative obligations, we must retain invoices containing your (personal) data. Therefore, we will retain this data for the applicable period. However, employees will no longer have access to your client profile and documents that we have prepared in connection with your order.

Your Rights

Under the applicable Dutch and European legislation, you have certain rights regarding the personal data processed by us or on our behalf. Below we explain which rights these are and how you can invoke them. In principle, we only send copies and transcripts of your data to your email address already known to us. If you wish to receive the data at another email address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests, and in the case of a forget request, we process anonymous data. All copies and transcripts of data are provided in a machine-readable format used by our systems. You always have the right to file a complaint with the Dutch Data Protection Authority if you suspect we are misusing your personal data.

Right of Access

You always have the right to access the data we process (or have processed) that relates to you or can be traced back to you. You can request access to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the email address we have on file, including a list of the processors who have access to this data, along with the category under which we have stored this data.

Right to Rectification

You always have the right to have the data we process (or have processed) that relates to you or can be traced back to you corrected. You can request rectification from our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been corrected at the email address we have on file.

Right to Restriction of Processing

You always have the right to restrict the data we process (or have processed) that relates to you or can be traced back to you. You can request restriction of processing from our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data will no longer be processed until you lift the restriction.

Right to Data Portability

You always have the right to have the data we process (or have processed) transferred to another party. You can request data portability from our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or transcripts of all data we have processed about you or that has been processed on our behalf by other processors or third parties. In all likelihood, we can no longer continue the service because the secure connection of data files can no longer be guaranteed.

Right to Object and Other Rights

You have the right, in some cases, to object to the processing of your personal data by or on behalf of RPM 3D. If you object, we will immediately stop processing your data while awaiting the resolution of your objection. If your objection is well-founded, we will provide you with copies and/or transcripts of the data we process (or have processed) and then permanently cease processing it. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy officer.

Cookies

Google Analytics

Our website places cookies from the American company Google as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your browsing behavior and share this data with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the Internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products.

Third-Party Cookies

If software solutions from third parties use cookies, this is stated in this privacy policy.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.

Contact Information

RPM 3D
Zeilmakersstraat 33
8601WT Sneek
The Netherlands
T (088) 090-0200
E algemeen@rpm3d.nl

Privacy Officer

Remco van der Meer